- Sector
- Professional services automation
- My role
- Marketing lead and customer success
- Length
- 2+ years, ongoing
Willow automates operations for professional services firms: scheduling, client communication, and the admin that piles up around both. The buyer is an operations lead at a firm of ten to fifty people.
What I built
- Run the social media programme
- Relaunched the website, migrating it off Webflow onto a faster stack
- Built the customer case study engine, running at roughly one a week
- Wrote the onboarding email sequence new customers land in
- Worked on pricing strategy and the rate card behind it
- Produced partner content and conference material